SHIPPING

Where do you ship to?
Unfortunately at this stage, we deliver Australia wide only.
 
How much is shipping?
Standard post is $7.95 and express shipping carries a flat fee of $15.

What are your standard delivery terms?
At Eve we aim to package and post all orders quickly and with care. We want you and your gift recipients to receive them as soon as possible. 

We aim to pack and dispatch orders within 0-2 business days where possible. However, certain peak periods can mean that your orders are dispatched within 0-3 business days. 

We package orders during business hours from Monday through to Friday (ACST) and post orders regularly aiming for next day postage where possible. We post orders from Monday through to Friday. Orders are sent from Adelaide via Sendle for standard post, or Australia Post for express shipping.

Please note there has been some shipping delays due to the impact of Coronavirus.

Delivery time with postage services is typically 3 – 5 working days depending on your geographic location.
 
Pick up
Pick ups are available in Adelaide at a couple of locations. Contact us at hello@eveaustralia.com for more information.
 
Preferred Delivery Date
If you would prefer the order to be delivered closer to a specific delivery date, please let us know by emailing us at hello@eveaustralia.com within 1 hour of placing your order and we will endeavour to make this possible.
 
Tracking Your Order
Shortly after your order leaves our warehouse you will be sent an email from either us or the delivery service containing the tracking details and a link to an online tracking facility. Customers who have chosen to create an account will also be able to login and review the status of the order in our system at any time.

 

RETURNS AND REPLACEMENTS

Returns Policy
Returns may only be accepted for faulty or damaged items within your care package (not including superficial damage to an individual item's packaging or the Eve box itself, that may occur which is beyond our control). All items are checked thoroughly before being packed.

All risks and effects associated with the goods within your care bundle is passed on to you at the time of delivery and is not a reason for return.

Notice of any faulty or damaged items received (does not include damaged packaging) must be made to Eve at hello@eveaustralia.com within 2 days of delivery.

Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, jewelry, health, personal care items, and gift cards cannot be returned.

Please supply your name, order number, description, and photo of the product's fault. Returns cannot be made until approval is provided by Eve and a confirmation email has been issued, stating the returns process. You will receive a gift credit covering the cost of the item if a replacement is unavailable and any freight charges associated with returning the faulty/damaged item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send the item back to Eve until you have received a confirmation email in reply to your returns request.

Once a return has been granted, Eve will organise a replacement to be sent out to your address supplied. If the item is unavailable, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

Replacement Shipping

Depending on where you live, the time it may take for your replacement product to reach you will vary.

We don’t guarantee that we will receive your returned item. Please email us the tracking number once you have sent the item.

Satisfaction Policy

Eve is dedicated to providing an exceptional personalised service so we take pride in curating each and every package. We will not compromise on our values - we will only include products we fully support and endorse. If for some reason you are not 100% satisfied, please email us so we can try to remedy the situation. Your feedback, whether positive or negative, is extremely important to us and allows us to improve the service we provide our customers.