What are your standard delivery terms?
We aim to pack and dispatch orders within 0-2 business days where possible. However, certain peak periods can mean that your orders are dispatched within 0-3 business days.
We package orders during business hours from Monday through to Friday (ACST) and post orders regularly aiming for next day postage where possible. We post orders from Monday through to Friday. Orders are sent from Adelaide via Sendle for standard post, or Australia Post for express shipping.
Please note there has been some shipping delays due to the impact of Coronavirus.
RETURNS AND REPLACEMENTS
Returns may only be accepted for faulty or damaged items within your care package (not including superficial damage to an individual item's packaging or the Eve box itself, that may occur which is beyond our control). All items are checked thoroughly before being packed.
All risks and effects associated with the goods within your care bundle is passed on to you at the time of delivery and is not a reason for return.
Notice of any faulty or damaged items received (does not include damaged packaging) must be made to Eve at firstname.lastname@example.org within 2 days of delivery.
Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, jewelry, health, personal care items, and gift cards cannot be returned.
Please supply your name, order number, description, and photo of the product's fault. Returns cannot be made until approval is provided by Eve and a confirmation email has been issued, stating the returns process. You will receive a gift credit covering the cost of the item if a replacement is unavailable and any freight charges associated with returning the faulty/damaged item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send the item back to Eve until you have received a confirmation email in reply to your returns request.
Depending on where you live, the time it may take for your replacement product to reach you will vary.
We don’t guarantee that we will receive your returned item. Please email us the tracking number once you have sent the item.