Terms and Conditions of Trade – Eve

Eve means Eve Australia & Co (ABN 47 833 563 665)

Customer means the party engaging the products of Eve

Site means www.eveaustralia.com.au (the “Site”). Eve’s social media accounts on Instagram and Facebook are also considered to be covered under the definition of “Site” for the purposes of these terms and conditions.

Eve reserves the right to revise, update, change or replace these terms and conditions at any time by updating this page. You can review the most current version of the terms and conditions any time on this page. You are encouraged to review these terms and conditions each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes.

The following terms and conditions govern the use of this Site and the purchase of any goods from it:

Returns & Refunds

The Returns Policy forms part of the terms and conditions of this site.


Cancellations or changes to an order can be made within the 1 hour after you have placed your order.  To cancel an order please reply to your confirmation email, send us a note using the page.


While we will make every effort to have your goods delivered on your preferred date or within the estimated delivery time-frames, Eve does not accept responsibility for and is not liable for any delivery delays. A late delivery or delivery not on your preferred date does not entitle you to a refund of the delivery fee.

Eve accepts no responsibility for any errors you make when entering orders, delivery instructions, card messages or other information. If an order needs to be redelivered as a result of an incorrect address any additional delivery charge will be passed on to the customer.

Eve is not liable for any loss or damage arising after delivery has taken place.  This includes loss or damage resulting from delivery to an unattended address where the recipient has granted permission to leave the goods unattended.

If an order is returned to our warehouse for any reason, including because the recipient failed to collect the order from their local post office, an additional delivery fee will be payable by the customer.

Site Content

Some products may be photographed with additional props. Unless something is listed in the product description it is not included.

All images and product descriptions on this site are copyrighted and may not be used without the written permission of Eve. Eve neither warrants nor represents that your use of materials displayed on this site will not infringe the rights of third parties.

Limitation of Liability

Any liability of Eve Australia & Co (herein Eve) in connection with the products supplied to you, subject to any non-excludable conditions or warranties implied by legislation, is limited to the amount you paid for the products supplied.

Placing an order with Eve constitutes an offer to enter an agreement to purchase goods. This offer is only accepted by Eve when the goods are dispatched.

Eve reserves the right to terminate accounts, edit or cancel orders (or part thereof), or not to provide goods at our sole discretion at any time. Apart from refunding your payment for any unfulfilled orders, Eve will not be liable for any loss or damage arising from exercising these rights.

Product Disclaimer

Eve does not manufacture any of the products on our Site and we source and curate the products in our boxes for our users from various manufacturers and suppliers. All of the products in our boxes are labelled with possible allergen ingredients where necessary. Eve does not represent or warrant that the nutrition, ingredient, allergen, and other product information on the products or on our Site are accurate or complete since this information is provided by the product manufacturers or suppliers and on occasion manufacturers may modify their products and update their labels. You should read and strictly follow all product labels, packaging inserts and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate. We recommend that you do not rely solely on the information presented on our Site and that you consult the products label or contact the manufacturer directly if you have a specific dietary or allergic concern or question about a product.

The Customer uses the products sold by Eve at their own risk.

The Customer acknowledges that some products sold by Eve contain potential choking hazards for young children and infants, further products may contain traces of nuts. Some products contain glass. Some products may represent a fire hazard.

Some products sold by Eve fall within categories requiring mandatory standards of safety and testing by the Australian Competition & Consumer Commission (ACCC). In relation to these products, every effort is made by Eve to ensure its suppliers are compliant with the Mandatory Standards imposed.

In relation to all products sold and/or listed for sale by Eve, Eve recommends that the products are used under appropriate supervision and for their described purpose.


Disclaimer – No Professional Advice

Our Site may contain general information about post-partum care, products and parenting. This information is not complete or comprehensive. Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) on our Site or in our informational materials such as newsletters, e-mails etc. is for informational purposes only.

The products on our Site are not intended to diagnose, treat, cure or prevent any disease. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website. You should not rely on the information on this Site as an alternative to medical advice from your doctor or healthcare provider. Nothing contained on this Site should be construed nor is intended to be used for medical diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

Always consult your doctor before the use of any new products and the ingredients they contain, if you have been diagnosed with any health conditions, are prescribed any medications, or have a sensitivity or allergy. Should you have any healthcare related questions, please call or see your physician or other qualified healthcare provider promptly and obtain professional medical advice.

MEDICAL EMERGENCY: Call your Doctor or Emergency Services immediately in case of an emergency. Do not use this Site for medical emergencies.


Eve shall be under no liability if it should be unable to carry out any provision of this agreement for any reason beyond its control.

Eve will have a lien over any product, if all payments due from the Customer have not been paid and cleared. Should funds not clear, or a transaction disputed with a provider or merchant, the product will not be sent.

The Customer is agreeing fully Eve’s Terms and Conditions of Trade by visiting the Site and electing to purchase products from Eve.

Questions: Should you have any questions regarding these terms and conditions you may contact us at hello@eveaustralia.com.